Charges & Complaints

Complaints procedure

If you have any queries or complaints regarding our approach to compliance with the Australian Privacy Principles, you may contact us here.

All complaints will be considered by our Directors, and we may seek further information from you to clarify your concerns. If we agree that your complaint is well founded, we will take appropriate steps to rectify the problem. If you are not satisfied with our response to your complaint, you may make a complaint to the Office of the Australian Information Commissioner by using the contact details on the website www.oaic.gov.au.

Fees & Charges

The tuition fees are not refundable in part or in full under any circumstances unless otherwise agreed by Blueprint Academics Pty Ltd.
All tuition fees are payable in advance on a school term basis.
Blueprint Academics Pty Ltd encourages continuous study. However, in the event that a child is unable to attend the centre we require 25 hours’ notice to receive a ‘make-up’ lesson.
If a child wants to transfer to another subject or day, notice must be given to Blueprint Academics Pty Ltd at least 14 days in advance. If such notice is not given, the tuition fee is due and payable.
Blueprint Academics Pty Ltd reserves its right to change its days of operation or close for a certain period of time due to public holidays or holiday periods (e.g. for a period up to 3 weeks over the Christmas/New Year period) and/or any unforeseeable event (e.g. an act of God). In such an event, Blueprint Academics Pty Ltd will advise parents and caregivers of such change as early as practicable through written and/or direct communication. No fees will be refundable given that worksheets will still be provided to the children during that closure period.
In the event that the fees are not paid by the due date, Blueprint Academics Pty Ltd has the right to charge all reasonable costs and disbursements incurred to process or recover such fees.